20-21 August 2018 | Pullman Melbourne Albert Park
Speaker Information:

Shannon Thompson

Director of Clinical Services
Calvary Care

10:30 AM PANEL DISCUSSION: Improving Patient and Family Experiences through Modification of Culture and Processes

An improved patient experience is associated with better health outcomes and a more positive workplace. Reducing the frustrations of the complex and bewildering healthcare system will improve the patient experience. This panel will explore the issues around patient experience and leadership’s role in attuning the organisation’s culture and values. It will also consider the role technology can play in empowering our patients:

  • The role of leaders and consumers in culture change to foster the right attitudes
  • How to effectively utilise patient feedback as a significant aspect of your change strategy
  • Making your healthcare organisation ‘customer focussed’
  • Co-design of clinical information systems to empower patients and clinicans


Check out the incredible speaker line-up to see who will be joining Shannon.

Download The Latest Agenda