23 - 24 July, 2019 | Melbourne Convention and Exhibition Centre, South Wharf, VIC

Jim Reid

Acting Executive Director
Bendigo Hospital

10:30 AM PANEL DISCUSSION: Improving Patient and Family Experiences through Modification of Culture and Processes

An improved patient experience is associated with better health outcomes and a more positive workplace. Reducing the frustrations of the complex and bewildering healthcare system will improve the patient experience. This panel will explore the issues around patient experience and leadership’s role in attuning the organisation’s culture and values. It will also consider the role technology can play in empowering our patients:

  • The role of leaders and consumers in culture change to foster the right attitudes
  • How to effectively utilise patient feedback as a significant aspect of your change strategy
  • Making your healthcare organisation ‘customer focussed’
  • Co-design of clinical information systems to empower patients and clinicans


1:50 PM CASE STUDY: Examining How Procurement as Part of the PPP Improves Patient Satisfaction and Outcomes

With Stage 2 well underway, Victoria’s $630 Million Bendigo Hospital is heralding a new era of service excellence, augmenting patient experiences and outcomes with its unique spaces and technology solutions as part of Bendigo Health’s procurement strategy. In this session, Jim will reflect on the success of their procurement strategy and how it relates to improved patient outcomes:

  • Investing $25 Million in state-of-the-art equipment to improve patient recovery and delivery of treatment, from stainless steel trolleys to specialist theatre equipment
  • Being patient-centred in your procurement strategy ensures relevance of design and uplifts experiences, for example Bendigo Hopsital empowers clinicians and patients by adopting public cloud technology and proactively responded to patients’ needs for single rooms with more natural light
  • We must look beyond the patient and consider how the PPP impacts staff engagement, staff satisfaction and the dynamics of your partnership

Check out the incredible speaker line-up to see who will be joining Jim.

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