23 - 24 July, 2019 | Melbourne Convention and Exhibition Centre, South Wharf, VIC

Daniel Pettman

Chief Information Officer
Baptist Care

12:00 PM Effective Procurement and Benefits Realisation Management of Your Technology Investments

Many technology investments are strategic and expensive yet they fail to deliver on expectations or realise their benefits. In this interactive workshop, Daniel Pettman, Chief Information Officer of BapistCare will focus on the processes that help to minimise risk when making such investments. This workshop will discuss the major components of technology procurement such as market canvassing, requirements gathering, supplier shortlisting and contract negotiation / due diligence, as well as how to stand up an organisational capability to successfully implement a selected solution.

You will also have the opportunity to learn about typical pitfalls, how to right-size the process to fit your organisation, and how we can improve our ability to realise the benefits of our technology investments and mature our processes over time.

Key Learning Outcomes:

  • Typical pitfalls in technology investments
  • Conducting a robust procurement process
  • Implementing your selected system
  • Rightsizing procurement processes for your organisation
  • Realising benefits from technology investments

2:40 PM CASE STUDY: Enhancing the Digital Experience and Driving Value for Customers Through Integration Platforms and Innovative Digital Solutions

This case study will look at BaptistCare journey to deliver an integrated digital experience and the associated successes and learnings. Key components of the journey have been:

  • A robust integration platform that enables connectivity between all BaptistCare’s system
  • Establishment of engaging digital customer channels
  • Centralised customer relationship
  • Roadmapping future opportunities in the areas of B2B, B2C, customer analytics, API’s*

Key learnings include:

  • Understanding customer centricity
  • The value of mature and re-usable platforms
  • Impact of digital channels

Check out the incredible speaker line-up to see who will be joining Daniel.

Download The Latest Agenda