Mind the Gap – Bridging the Gap Between Expectation and Satisfaction

Mind the Gap – Bridging the Gap Between Expectation and Satisfaction

In this past presentation from Aged Care and Victorian Healthcare Week 2017 Stephen Thomas, General Manager Quality & Innovation at JewishCare explores:

  • Introducing a revised survey methodology
  • Determining the gap between expectation and satisfaction
  • Showing how findings can be reported in a meaningful way
  • Demonstrate how findings can broadly inform and measure ongoing continuous improvement activities toward what is important to clients

Please note: That all fields marked with an asterisk (*) are required.