23 - 24 July, 2019 | Melbourne, Victoria

Post-Conference Workshops: Wednesday, 22nd August 2018

Health Facilities Design & Develoment- Workshops A

9:00 am - 11:30 am The Bullet Proof Method for Digital Hospital Integration: Tools and Methodology to Successfully Design and Implement Integrated Solutions in a Fully Digital Hospital

Hervey Bay Private Hospital, Australia’s first fully digital hospital, successfully integrated medical equipment, clinical solutions, an EMR and a host of other ICT solutions in an Australian first to achieve HIMSS Stage 6 upon opening.

The Victorian Comprehensive Cancer Centre (VCCC) was an innovative and fully integrated digital hospital built ready to implement an EMR after opening. The Victorian Heart Hospital is being designed to be Victoria’s first fully digital hospital, using the lessons learned from Hervey Bay and VCCC.

In this practical and engaging workshop, you will have the opportunity to learn how Rod Sprenger, the Technology Lead for each of these projects, applied common sense, practical integration design methodology and strategies to bring about successful outcomes in these iconic Australian digital hospitals, and gain his perspective on how the disasters of non-integration can be avoided.

Participants will come away with knowledge of:

  • Integration 101 - The steps to designing bulletproof integration
  • Key considerations when building integration in digital hospitals
  • A practical example of how to communicate when we all speak different languages

Health Facilities Design & Develoment- Workshops B

12:00 pm - 2:30 pm Having a Vigorous Change Management Approach in Place to Ensure a Smooth Transition From the Old to New Clinical Environment

Donna Sherringham - Executive Director, Clinical Operations, Goulburn Valley Health
Sandy Chamberlin - Executive Director, Infrastructure, Goulburn Valley Health
Relocating into a new clinical environment, especially where the transition is on a large-scale, can be a daunting and complicated task. Change management is absolutely fundamental and acts as the ‘glue’ that keeps the business together. Change management activities and mechanisms can help maintain cultural alignment, synergies, operational efficiencies and continuation of workflow which is especially important where the transfer occurs in a live hospital environment.

A change management approach should be identified and established in the initial stages of planning and continue well into the transition. Led by Donna Sherringham, Executive Director of Clinical Operations and Sandy Chamberlin, Executive Director of Infrastructure, this interactive workshop offers you the opportunity to discuss among your peers your role as a leader of change and the change management activities and mechanisms you could apply to your own scenario.

This interactive workshop offers you the opportunity to discuss among your peers:

  • Your role as a leader of change
  • The change management activities and mechanisms you could apply to your own scenario
  • How to manage and execute extensive levels of clinical engagement, increase community engagement and consultation and clinical assessment of the whole health service’s readiness to transition
  • How to appoint change champions to support their colleagues through the process
  • Building a dedicated training program to prepare staff for the change, including change management tool kits and help portals to support staff during the immediate postoccupancy period
  • How to communicate change and engage the community

Donna Sherringham

Executive Director, Clinical Operations
Goulburn Valley Health


Sandy Chamberlin

Executive Director, Infrastructure
Goulburn Valley Health

Digital Healthcare- Workshops C

9:00 am - 11:30 am Digital Transformation: Achieving Seamless Clinician/Patient Workflow, Underpinned by Consistent and Real-Time Data Access

The digital business era converges a number of external forces, including the digitally empowered patient and changing healthcare expectations, more exacting industry standards, compliance, and interoperability and patient engagement as an increasingly key lever to excel in digital business.

Whilst a target enterprise architecture will facilitate overall capability development prioritisation, agreeing business rationale and scope will dimension digital solution priorities across the patient interaction continuum. Equally, transparency on readiness capabilities will aid conviction to digital transformation mobilisation.

Led by John Papatheohari, Group Director Digital Transformation and Information Technology, this interactive workshop will ensure participants takeaway key learnings and recommendations that they can apply to their own scenario:

  • Explore practical considerations for undertaking digital transformation (NB. digital does not equate to an eHR)
  • Discern the digital uniqueness to be embedded in the solution design, and characterised in implementation success factors beyond a ‘normal’ transformation program
  • Explore digital solution attributes that offer tremendous opportunities and corresponding challenges, such as introducing real-time predictive analytics, enabling new patient-enabled access and capabilities (e.g., integrated telehealth, increased care access, surveying) and seamlessly extending the solutions across the organisation

Digital Healthcare- Workshops D

12:00 pm - 2:30 pm Digital Healthcare Workshop: Guarding Your Patients, Hospital and Yourself from Cyber Attackers – How to Detect, Protect and Prevent Exploitation of Sensitive Records and Information

James Fell - Cyber Security Program Manager – Sector Assurance, Department of Health and Human Services Victoria
As healthcare shifts towards a digitised world with EMR and My Health Record and ease of access to big data, this opens up a new world with frightening possibilities as cyber attackers exploit sensitive information with surprising ease. The degree of risk is heightened by the fact that patient records (now so easily accessed online) must be 100% true for accuracy of diagnosis and treatment.

While going paperless has many benefits for the community and healthcare sector, the lack of privacy and security are becoming paramount. There is a dire need to raise awareness about cyber security threats to ensure clinicians, staff and hospitals have proactive and preventative measures in place.

Led by James Fell, a leading expert in cyber security from the Department of Health and Human Services, this interactive workshop will teach you how to raise awareness of cyber security threats such as social engineering and phishing emails and how you can decide on the best preventive approach in this current clinical environment.

Key Learning Outcomes:

  • How to deploy a phishing solution for multiple different health services.
  • How to truly raise awareness of cybersecurity through phishing campaigns including measuring success.
  • How social engineering works in a healthcare environment which is inherently open to the public
  • Why cyber hygiene is just as important as hand hygiene

James Fell

Cyber Security Program Manager – Sector Assurance
Department of Health and Human Services Victoria

Aged Care- Workshops E

9:00 am - 11:30 am Learn how to attract your best futurecustomers and loyal staff by transforming your business from a governmentsubsidised paradigm to a consumer directed one.

Australians are healthier and are living longer than ever before. They have been educated on how to use technology to make their lives more efficient but they are still searching for connection and meaning as they age.

CDC reform to home care packages is shaking up Australia’s government-subsidised aged care system and putting consumers in the driving seat, empowering them to make decisions based on their needs. But are they?

You have a unique opportunity in the market as the industry becomes deregulated and consumers become better informed, to differentiate your business and create lasting connections and communities through being known for something, through fostering an identity around your organisation that impacts your customers, employees and bottom line.

If you want to lead an efficient organisation to a place where it has more market share and is growing as fast as the industry; if you want to retain top quality staff who will put your business on track for continual improvement, it’s time to focus on aligning your business strategy to the market and learning how to attract your best future customers.

With a focus on the implementation with BaptistCare (that won top prize in the Information Technology in Aged Care Awards) David Gollop, Founder & ECD of Be You Not Them share the lessons we’ve learned in health and aged care that will help you to align your business vision, strategy and brand to achieve its full potential.

Key Learnings:

  • How being authentically “you” attracts like-minded customers, staff and builds a loyal community.
  • How and where to use market research versus innovation.
  • How to identify what makes your business brilliant.
  • How to align the goalposts of your business and build momentum in achieving those goals.
  • How to create lasting connections between your staff and customers.
  • How to implement your vision throughout the organisation to empower bravery and ownership and loyalty in staff.
  • How to apply proven methods from other industries’ to shortcut innovation.
  • Pitfalls to be aware of
  • How this has worked in the real world for BaptistCare.

Aged Care- Workshops F

12:00 pm - 2:30 pm Effective Procurement and Benefits Realisation Management of Your Technology Investments

Daniel Pettman - Chief Information Officer, Baptist Care
Many technology investments are strategic and expensive yet they fail to deliver on expectations or realise their benefits. In this interactive workshop, Daniel Pettman, Chief Information Officer of BapistCare will focus on the processes that help to minimise risk when making such investments. This workshop will discuss the major components of technology procurement such as market canvassing, requirements gathering, supplier shortlisting and contract negotiation / due diligence, as well as how to stand up an organisational capability to successfully implement a selected solution.

You will also have the opportunity to learn about typical pitfalls, how to right-size the process to fit your organisation, and how we can improve our ability to realise the benefits of our technology investments and mature our processes over time.

Key Learning Outcomes:

  • Typical pitfalls in technology investments
  • Conducting a robust procurement process
  • Implementing your selected system
  • Rightsizing procurement processes for your organisation
  • Realising benefits from technology investments

Daniel Pettman

Chief Information Officer
Baptist Care