01 - 02 August, 2019 | Melbourne, Victoria

Health Facilities Design & Develoment- Conference Day Two: Tuesday, 21st August 2018

8:00 am - 9:00 am Registration and Networking

9:00 am - 9:10 am Opening Remarks from the Chair

9:10 am - 9:40 am KEYNOTE PRESENTATION: Reconfiguring Physical Spaces and Models of Care at Prince of Wales Hospital to Deliver Care Closer to the Patient

Tobi Wilson - General Manager, Prince Of Wales & Sydney Eye Hospitals
With the NSW Government committing $720 Million in the 2017-18 NSW Budget, the Prince of Wales Hospital is undergoing its first major reconfiguration in 20 years. As arguably the most integrated health campus of its type in Australia, a progressive clinical services plan is in place to redevelop this highly complex campus in collaboration with the University of New South Wales (UNSW) and evolve its physical spaces and models of care. In this session, Tobi will focus on:

  • Reinventing traditional models of care through their medical assessment unit – a virtual care centre purpose built with consulting rooms, short stay beds and assessment spaces aided by virtual technology to support remote monitoring of patients through an app
  • Collaborating with UNSW on campus design to integrate spaces and create an environment that aids and encourages greater collaboration between clinicians, researchers, educators and students
  • Challenges posed by aging infrastructure that cannot hold increased capacity, and the strategies in place to expand and contemporise the physical layout
  • Change management strategies to help a relatively conservative clinical base adapt to new ways of thinking and progressive models of care, such as conducting small scale projects to demonstrate new models of care, how they work and the benefits
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Tobi Wilson

General Manager
Prince Of Wales & Sydney Eye Hospitals

9:40 am - 10:10 am Solution Provider Session

10:10 am - 10:40 am PANEL DISCUSSION: Establishing a Supplier Relationship Management Program to Enable Efficient Procurement Processes and Informed Decision Making

Joe Neill - Director Procurement & Value Delivery, Health Purchasing Victoria
Neil Sigamoney - Director, Procurement and Logistics, Monash Health
Supplier Relationship Management (SRM) plays an important role in the reduction of costs and the optimisation of performance. However, increased market dynamics and the general view to do more with less will force health service providers to optimise cost structures as well as the effectiveness and efficiency of their business relationships. This panel will discuss:

  • The positioning of the purchasing department in the value chain of health service delivery
  • How sophisticated SRM will reduce costs and enhance service delivery
  • Technology is a key player in enabling more efficient SRM and procurement processes
  • Collaboration between internal and external partners is key to enhancing the adoption of SRM concepts and technologies across the organisation

Facilitators:
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Joe Neill

Director Procurement & Value Delivery
Health Purchasing Victoria

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Neil Sigamoney

Director, Procurement and Logistics
Monash Health

10:40 am - 11:10 am CASE STUDY: Driving Multidisciplinary Partnerships to Create a Precinct that Enhances Australia’s Productivity and Sustainability

Doron Ben- Meir - Vice- Principal Enterprise, University of Melbourne
Inspired by global examples such as MIT’s Kendall Square Initiative and Imperial College London’s White City Campus, the Carlton Connect Initiative is set to deliver a leading innovation precinct that possesses the tools, platforms and services to facilitate a thriving and vibrant ecosystem that will enhance Australia’s productivity and sustainability. With a projected cost of $425 Million, Doron will explore how the precinct will:

  • Regenerate the former Royal Women’s Hospital site into an open, light and contemporary precinct that meets the highest standards of design and sustainability, while also honouring the site’s heritage and history
  • Drive collaboration between the health service and enterprise, leading to the development of new healthcare technologies, products and services
  • Attract and retain top global talent, breaking down the barriers between disciplines, sectors and geographies
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Doron Ben- Meir

Vice- Principal Enterprise
University of Melbourne

11:10 am - 11:40 am Networking Morning Tea

11:40 am - 12:10 pm CASE STUDY: Pioneering Delivery of Respite Care in Australia

Jewish Care Victoria’s approach to respite is visionary, with a commitment towards creating a more responsive, sensitive, accessible and inclusive environment for people with disability. Jewish Care’s Coppel & Piekarski Family Disability Respite Centre in Caulfield opened in March 2016 and offers respite and community outreach programs for children, adults, disability patients and their families within three secure wings. It is a unique community-oriented model of care that is the first of its kind in Australia. In this session, William will provide insight on the

  • Planning and development process for the collocated facility that must cater for a mix of generations demographics, cultural/religious identity and disabilities and how they funded and operationalised it;
  • Significance of this build as a response to community desires for collocating ad ults & children;
  • Benefits of co-design with architects and the boarder community (end users and other service providers) to assess their architectural response; and
  • Reflecting on the impact their respite centre has had on clients & families

12:10 pm - 12:40 pm Solution Provider Session

12:40 pm - 1:40 pm Networking Lunch

1:40 pm - 2:10 pm CASE STUDY: Examining Stakeholder Engagement and Commissioning Challenges in Large Brownfield and Greenfield Developments

Clinician input in the design and development of new hospital facilities is imperative. End users are the people most likely to be able to identify design flaws and opportunities to improve hospital efficiency. Major hospital projects also provide the opportunity to develop new models of care. These should be designed and tested before relocating to new facilities to avoid the transfer of entrenched practices into a new facility. With experience overseeing $700 Million in Brownfield development projects, 2 Greenfield hospitals and as a major partner on 3 hospital public private partnerships, Sue will share her experience in commissioning large hospital projects and methods to improve stakeholder engagement.

  • Engaging all stakeholders from the outset – using this opportunity to set and align expectations and test assumptions before commissioning the building
  • Be prepared to change models of care to avoid transferring poor practices into the new building
  • A key example was the emergency department at Pennisula Health where they tested assumptions of design and workflow and changed models of care to increase workflow efficiency and quality of care as they moved into the new building

2:10 pm - 2:40 pm CASE STUDY: Observing How Monash Health’s Patient Experience Strategy is Impacting Leadership, Governance and Change Management

Monash Health initiated a continuous patient experience strategy that starts with improving staff experiences to thereby improve patient experiences and patient outcomes thereafter. Use of technology and data are key enablers that augment the patient experience as part of their broader leadership and governance hospital transformation. In this session, Erwin will discuss:

  • The role of technology and data in enabling their patient experience program, in particular providing the opportunity to assess information for trends in behaviour and preferences
  • Changes initiated in response to feedback from patient experience surveys such as changing models of care, ongoing training in customer service and restructuring their complaints management unit
  • Challenges in culture and how they went about managing this organisational shift, such as raising accountability for each ward by establishing a governance system at the ward level

2:40 pm - 3:10 pm Networking Afternoon Tea

3:10 pm - 3:40 pm CASE STUDY: Transforming Healthcare for Shepparton Residents by Delivering World-Class Healthcare Facilities

Donna Sherringham - Executive Director, Clinical Operations, Goulburn Valley Health
Sandy Chamberlin - Executive Director, Infrastructure, Goulburn Valley Health
Due for completion by late 2020, the world-class $168.5 Million redevelopment of the Goulburn Valley Shepparton hospital will enable new treatment models, enhance future capacity for the rapidly growing Shepparton community and deliver next-generation health services for residents. In this session, Donna and Sandy will reflect on their experiences from a clinical and capital works perspective:

  • How contemporary design will meet current and future service demands of patients and families
  • Maintaining a fully operational hospital while redeveloping entire services – operational and commissioning challenges and solutions employed
  • Lessons learnt around prioritising what you can build and what services you can deliver within a defined budget
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Donna Sherringham

Executive Director, Clinical Operations
Goulburn Valley Health

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Sandy Chamberlin

Executive Director, Infrastructure
Goulburn Valley Health

3:40 pm - 4:10 pm CASE STUDY: Engaging Stakeholders from the Start to Finish – The Pillar for Success in the Development of the Joan Kirner Women’s and Children’s Hospital

4:10 pm - 4:10 pm Conference Closed