23 - 24 July, 2019 | Melbourne Convention and Exhibition Centre, South Wharf, VIC

Health Facilities Design & Develoment- Conference Day One: Monday, 20th August 2018

8:00 am - 9:05 am Registration and Networking

9:05 am - 9:15 am Opening Remarks from the Chair

9:15 am - 9:30 am KEYNOTE ADDRESS: Overview of Health Protection for the Victorian Community

Charles Guest - Chief Health Officer, Department of Health and Human Services Victoria

Charles Guest

Chief Health Officer
Department of Health and Human Services Victoria

9:30 am - 10:00 am KEYNOTE PRESENTATION: How the State-of-the-Art and Purpose Built Building Revolutionised Translational Research at Peter MacCallum Cancer Centre

Dale Fisher - Chief Executive, Peter MacCallum Cancer Centre
Peter MacCallum Cancer Centre’s new $1.1 billion ultra-modern building is a physical and tangible expression of the quality of care and research delivered by Peter Mac staff. Peter Mac’s new building, the Victorian Comprehensive Cancer Centre (VCCC), has had extraordinary benefits beyond those first imagined by enriching their workforce, improving their commercial positioning, expanding their capacity to translate research into patient care, with clinician researchers accelerating their vision to be an internationally recognised top tier comprehensive cancer centre. In light of this, Dale will discuss how Peter mac is:

  • Investing in future technologies and highend infrastructure, such as cellular therapies, supported by $16 million clinical clean rooms built to the highest global quality standard
  • Breaking down barriers between disciplines, sectors and geographies and attracting and retaining top global talent and is focused on educating the future cancer workforce, including clinician researchers
  • Building their international partnerships, resulting in global investment in Peter Mac’s cancer research, creating more highly skilled jobs and improving knowledge transfer

Dale Fisher

Chief Executive
Peter MacCallum Cancer Centre

10:00 am - 10:30 am Solution Provider Session

10:30 am - 11:00 am PANEL DISCUSSION: Improving Patient and Family Experiences through Modification of Culture and Processes

Dale Fisher - Chief Executive, Peter MacCallum Cancer Centre
Jim Reid - Acting Executive Director, Bendigo Hospital
An improved patient experience is associated with better health outcomes and a more positive workplace. Reducing the frustrations of the complex and bewildering healthcare system will improve the patient experience. This panel will explore the issues around patient experience and leadership’s role in attuning the organisation’s culture and values. It will also consider the role technology can play in empowering our patients:

  • The role of leaders and consumers in culture change to foster the right attitudes
  • How to effectively utilise patient feedback as a significant aspect of your change strategy
  • Making your healthcare organisation ‘customer focussed’
  • Co-design of clinical information systems to empower patients and clinicans


Dale Fisher

Chief Executive
Peter MacCallum Cancer Centre


Jim Reid

Acting Executive Director
Bendigo Hospital

11:00 am - 11:20 am Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

11:20 am - 11:50 am Networking Morning Tea

11:50 am - 12:20 pm INTERNATIONAL KEYNOTE PRESENTATION: The Christchurch Health Precinct: Leveraging the Opportunities for Innovation and Strategic Partnerships

The new $600 Million Te Papa Hauora (Health Precinct) is purpose-designed hub for health education, research and innovation, linking the health system with industry to commercialise health technology, products and services. Led by an Advisory Council (a partnership of leading tertiary health and education providers), the focus includes enabling innovation and new ways of working, considering the future health workforce and ensuring a more strategic approach contributes to improved health outcomes.

  • Key strategic themes: development of innovative training and education initiatives;clinica simulation; enabling research excellence and Health IT solutions.
  • How the Health Precinct is developing partnerships and opportunities for innovation
  • Challenges in attracting multi-national corporation health technology companies

12:20 pm - 12:50 pm Solution Provider Session

12:50 pm - 1:50 pm Networking Lunch

1:50 pm - 2:20 pm CASE STUDY: Examining How Procurement as Part of the PPP Improves Patient Satisfaction and Outcomes

Jim Reid - Acting Executive Director, Bendigo Hospital
With Stage 2 well underway, Victoria’s $630 Million Bendigo Hospital is heralding a new era of service excellence, augmenting patient experiences and outcomes with its unique spaces and technology solutions as part of Bendigo Health’s procurement strategy. In this session, Jim will reflect on the success of their procurement strategy and how it relates to improved patient outcomes:

  • Investing $25 Million in state-of-the-art equipment to improve patient recovery and delivery of treatment, from stainless steel trolleys to specialist theatre equipment
  • Being patient-centred in your procurement strategy ensures relevance of design and uplifts experiences, for example Bendigo Hopsital empowers clinicians and patients by adopting public cloud technology and proactively responded to patients’ needs for single rooms with more natural light
  • We must look beyond the patient and consider how the PPP impacts staff engagement, staff satisfaction and the dynamics of your partnership

Jim Reid

Acting Executive Director
Bendigo Hospital

2:20 pm - 2:50 pm CASE STUDY: Master Planning Guidelines - Exploring Best Practice Process from Contemporary Projects and Ensuring Compliance

Upendra Ranasinghe - Principal Advisor - Design Services, Victorian Health and Human Services Building Authority

Upendra Ranasinghe

Principal Advisor - Design Services
Victorian Health and Human Services Building Authority

2:50 pm - 3:20 pm Networking Afternoon Tea

3:20 pm - 3:50 pm CASE STUDY: The Impact of Community Engagement on Project Success - SJOG Berwick Hospital’s Dedication to Consultation Throughout the Entire Design and Implementation Process

Lisa Norman - Chief Executive Officer, St John of God Berwick Hospital

Lisa Norman

Chief Executive Officer
St John of God Berwick Hospital

3:50 pm - 4:20 pm CASE STUDY: Establishing a Patient Centred and Service Orientated Design that Enhances Patient Outcomes and Efficiency of Workflow

With $470 Million announced in funding, the Victorian Heart Hospital (VHH) comprises of strategically located and purpose-built facilities that will significantly expand existing capacity and models of care. In this session, Anne will discuss:

  • Challenges in initial design around space, accessibility and viability while ensuring usercentricity
  • Planning and designing purpose-built rooms for telemedicine, telehealth and other future trends
  • How they manage competing stakeholder priorities and expectations through open communication
  • Plans to embed Monash University spaces and expand opportunities for medical research

4:20 pm - 4:20 pm Networking Drinks

12:20 pm - 12:40 pm Solution Provider Session

12:40 pm - 1:40 pm Networking Lunch

1:40 pm - 2:10 pm CASE STUDY: Examining Stakeholder Engagement and Commissioning Challenges in Large Brownfield and Greenfield Developments

Clinician input in the design and development of new hospital facilities is imperative. End users are the people most likely to be able to identify design flaws and opportunities to improve hospital efficiency. Major hospital projects also provide the opportunity to develop new models of care. These should be designed and tested before relocating to new facilities to avoid the transfer of entrenched practices into a new facility. With experience overseeing $700 Million in Brownfield development projects, 2 Greenfield hospitals and as a major partner on 3 hospital public private partnerships, Sue will share her experience in commissioning large hospital projects and methods to improve stakeholder engagement.

  • Engaging all stakeholders from the outset – using this opportunity to set and align expectations and test assumptions before commissioning the building
  • Be prepared to change models of care to avoid transferring poor practices into the new building
  • A key example was the emergency department at Pennisula Health where they tested assumptions of design and workflow and changed models of care to increase workflow efficiency and quality of care as they moved into the new building

2:10 pm - 2:40 pm CASE STUDY: Observing How Monash Health’s Patient Experience Strategy is Impacting Leadership, Governance and Change Management

Monash Health initiated a continuous patient experience strategy that starts with improving staff experiences to thereby improve patient experiences and patient outcomes thereafter. Use of technology and data are key enablers that augment the patient experience as part of their broader leadership and governance hospital transformation. In this session, Erwin will discuss:

  • The role of technology and data in enabling their patient experience program, in particular providing the opportunity to assess information for trends in behaviour and preferences
  • Changes initiated in response to feedback from patient experience surveys such as changing models of care, ongoing training in customer service and restructuring their complaints management unit
  • Challenges in culture and how they went about managing this organisational shift, such as raising accountability for each ward by establishing a governance system at the ward level

2:40 pm - 3:10 pm Networking Afternoon Tea

3:10 pm - 3:40 pm CASE STUDY: Transforming Healthcare for Shepparton Residents by Delivering World-Class Healthcare Facilities

Donna Sherringham - Executive Director, Clinical Operations, Goulburn Valley Health
Sandy Chamberlin - Executive Director, Infrastructure, Goulburn Valley Health
Due for completion by late 2020, the world-class $168.5 Million redevelopment of the Goulburn Valley Shepparton hospital will enable new treatment models, enhance future capacity for the rapidly growing Shepparton community and deliver next-generation health services for residents. In this session, Donna and Sandy will reflect on their experiences from a clinical and capital works perspective:

  • How contemporary design will meet current and future service demands of patients and families
  • Maintaining a fully operational hospital while redeveloping entire services – operational and commissioning challenges and solutions employed
  • Lessons learnt around prioritising what you can build and what services you can deliver within a defined budget

Donna Sherringham

Executive Director, Clinical Operations
Goulburn Valley Health


Sandy Chamberlin

Executive Director, Infrastructure
Goulburn Valley Health

3:40 pm - 4:10 pm CASE STUDY: Engaging Stakeholders from the Start to Finish – The Pillar for Success in the Development of the Joan Kirner Women’s and Children’s Hospital

4:10 pm - 4:10 pm Conference Closed