23 - 24 July, 2019 | Melbourne Convention and Exhibition Centre, South Wharf, VIC

Digital Healthcare- Conference Day One: Monday, 20th August 2018

8:00 am - 9:00 am Registration and Networking

9:00 am - 9:10 am Opening Remarks from the Chair

9:10 am - 9:40 am KEYNOTE PRESENTATION: Digitising Health – Enabling Person-Centred Health and Well-being for the Victorian Health Sector through Leadership in Digital Health Technology

9:40 am - 10:10 am The Dos and Don’ts of Successful EMR Deployments

The industry-wide pace of digitally-driven innovation in healthcare is accelerating. Introducing change within a healthcare environment is a challenging undertaking and requires a considered approach. This session will explore:

  • How effective clinical governance can speed up innovation
  • The impact of ongoing optimisation and training on EMR usage
  • Proven methods to achieve higher EMR satisfaction for clinicians
  • Striking a successful balance between customisation and standardisation when implementing major technology solutions such as an EMR

10:10 am - 10:40 am PANEL DISCUSSION: Improving Patient Care Using Real Time Streaming Analytics

Paul Ngo - Manager, Systems Data & Development, Sydney Children’s Hospital Network
Dashboards allow staff to see every patient in the hospital and their health details, giving nurses and clinicians all the information they need to make well informed clinical decisions and achieve better patient outcomes. Discussion points will include:

  • Defining a “dashboard” and its role as a patient centred risk management tool
  • The impact on clinical workflow – how it enables targeted rounding to the most sick and complex patients
  • How to combine clinical leadership and real time data to improve care
  • Opportunities for service redesign as clinicians gain access to patient data in real time


Paul Ngo

Manager, Systems Data & Development
Sydney Children’s Hospital Network

10:40 am - 11:00 am Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

11:00 am - 11:30 am Networking Morning Tea

You will have the opportunity to participate in two discussions during this session


Roundtable A

11:30 am - 12:50 pm Patient Experience and Culture

Roundtable B

11:30 am - 12:50 pm Overcoming the Challenges in Implementing a Clinical Information Management System

Roundtable C

11:30 am - 12:50 pm Building a Multi-Tiered ICT governance structure to Optimise Process Cohesiveness across the Services value chain and Minimise Prioritisation Conflicts

Roundtable D

11:30 am - 12:50 pm IoT and Exploring the Latest End- User Technologies
Professor Rajesh Vasa - Deputy Director, Deakin Software and Technology Innovation Lab, Deakin University

Professor Rajesh Vasa

Deputy Director, Deakin Software and Technology Innovation Lab
Deakin University

12:50 pm - 1:50 pm Networking Lunch

1:50 pm - 2:20 pm CASE STUDY: The Big Bang Approach – Implementing a Shared EMR System to Create Value for Consumers in Parkville

The much anticipated Parkville EMR project will unite the Royal Melbourne Hospital, Royal Women’s Hospital and Peter MacCallum Cancer Centre onto a shared and centralised EMR system, servicing 14% of all clinicians within the Melbourne Biomedical Precinct. With reference to best practice in the United States, Jackie will outline their EMR vision and strategy with a particular focus on:

  • The pros and cons of a shared partnership model for implementing EMR and implementing with a “big bang”
  • Overcoming challenges such as managing and reconciling stark differences in governance and ICT infrastructure, establishing patient and provider identity and culture change management
  • Developing local teams within each hospital who will understand the impact first hand, be accountable for change and adoption and collaborate with a centralised team
  • Shared benefits as a result of collaborative efforts, including greater visibility and accessibility patient records across all three hospitals

2:20 pm - 2:50 pm Solution Provider Session

2:50 pm - 3:20 pm CASE STUDY: Digital Wayfinding at Alfred Health to Improve Patient and Customer Experiences and Clinical Workflows

Frank Smolenaers - Director of Technology - Australian Centre for Health Innovation, Alfred Health
In general, as much as 84% of all complaints relate to wayfinding in major hospitals with a nominal cost of almost $2 Million for lost time in productivity each year. In light of this trend, Alfred Hospital is seeking ways to improve the existing wayfinding modalities and have partnered with externals developed an innovative navigation app. While allowing staff to focus on more pressing tasks, digital wayfinding delivers a better experience for visitors, empowering them to help themselves and reducing stress and anxiety. In this session, Frank will cover:

  • Aims, drivers and methodology applied to develop and deliver the app from the customer’s perspective with prototyping as a key strategy for human-centred design and to receive immediate feedback from the patient or consumer
  • How this solution augments their patient and consumer experience initiatives and aligns with the objective of providing timely, high quality care to all patients and families
  • Several innovative enhancements for the navigation app such as including a QR cod on patient letters which they can scan with the app, multilingual support, GPS enablement and a “meet me here” feature so patients can invite family to visit them at their location

Frank Smolenaers

Director of Technology - Australian Centre for Health Innovation
Alfred Health

3:20 pm - 3:50 pm Networking Afternoon Tea

3:50 pm - 4:20 pm CASE STUDY: Developing a State Wide Strategy for Cyber Security in Healthcare to Achieve Consistency and Minimise Risk

James Fell - Cyber Security Program Manager – Sector Assurance, Department of Health and Human Services Victoria
The Victorian Government recently invested $11.9 Million in their “cyber security program” – a 3 year state-wide collaboration between participating public health services. In this session, James will cover:

  • How, 2 years into their program, they are uplifting the levels of cyber security in the public sector by applying non-traditional security models, frameworks and innovative models for cost to improve economies of scale
  • Challenges around stakeholder engagement and working collaboratively to improve cyber security in a devolved governance model
  • KPIs and targets set for improvement areas – allowing health services to benchmark and selfassess the impact of their practices
  • Managing data taken from the self-assessments and reassessments conducted by the State Government – challenges around improving visibility, transparency and coherency of data

James Fell

Cyber Security Program Manager – Sector Assurance
Department of Health and Human Services Victoria

4:20 pm - 4:50 pm CASE STUDY: Insight into Monash Health’s Comprehensive Change Management Strategy in Light of their Major EMR Implementation

Janette Gogler - Senior Nursing Information Officer, Monash Health
Implementing an EMR is an enormous change management project. A key component for success is to have a well structured preimplementation process in place at the design stage and to carry it throughout the entire lifecycle of the project. In this session, Janette will discuss their EMR implementation journey and change management strategy:

  • Key challenges they have faced across system complexity, managing the shift in culture and workplace and closing the gap in digital competencies in light of new digital working environments
  • Establishing nurses as the largest workforce to be change champions and enable a smooth transition into the digital phase
  • Leveraging off standardised nursing language across the 5 hospitals to create consistency in the EMR

Janette Gogler

Senior Nursing Information Officer
Monash Health

4:50 pm - 4:50 pm Networking Drinks