23 - 24 July, 2019 | Melbourne, Victoria

Aged Care- Conference Day Two: Tuesday, 21st August 2018

8:00 am - 9:00 am Registration and Networking

9:00 am - 9:10 am Opening Remarks from the Chair

9:10 am - 9:40 am KEYNOTE PRESENTATION: Establishing a Strong Clinical Governance Regime to Ensure you have Robust Processes in Place for Greater Quality of Care

Professor Alan Lilly - Chief Executive, BlueCross
The importance and significance of sound Clinical Governance has been identified in successive reviews of both failing and successful health and aged care services. Serious failures identified at the Oakden Nursing Home in South Australia in early 2017 led to its closure later that year. At the same time, consumer expectations in the governance of service provision are growing. This presentation will focus on:

  • How, what and why we should learn from the past and the significance of proactively applying learnings from mistakes in practice
  • Identifying what indicators providers should be using to monitor and maximise performance
  • The role of leaders in creating, nurturing and driving a culture of organisational success

Professor Alan Lilly

Chief Executive

9:40 am - 10:10 am Solution Provider Session

10:10 am - 10:40 am PANEL DISCUSSION: Up-skilling Workforce Capabilities and Recruiting Appropriate Personnel to Thrive in this Digital Era

Michele Lewis - Chief Executive, mecwacare
Ernest Medina - Managing Director, Sapphire Care
Building a competent workforce is important for business growth and success. This panel will discuss how:

  • Ongoing training will up-skill your workforce in a technology-heavy environment
  • Investing in rigorous recruitment and induction processes will ensure appropriate personnel is hired
  • Aligning staff expectations with broader business goals and vision will ensure clarity in skill sets and organisational direction
  • How to manage employee expectations regarding access and level of technology and support


Michele Lewis

Chief Executive


Ernest Medina

Managing Director
Sapphire Care

10:40 am - 11:10 am Ageing Disgracefully – The Baby Boomer Perspective

Neer Korn - Leading Social Trends & Consumer Insights Expert, .
Baby Boomers will continue to impact Australian society just as they have done at every stage of their lives. They are intent on ageing disgracefully and will force society to re-evaluate their perceptions and expectations of older Australians. This presentation will immerse the audience in the trends, attitudes and behaviours of the older Baby Boomers and explore how these will impact the future of healthcare. You will learn:

  • Why they are living for today and doing it all while they can?
  • How they are breaking the rules & seeking “all gain no pain” health solutions?
  • What their two key health concerns are?
  • Why they are intent on staying put and avoiding the nursing home? How to overcome the technology divide and empower them?

Neer Korn

Leading Social Trends & Consumer Insights Expert

11:10 am - 11:40 am Networking Morning Tea

11:40 am - 12:10 pm CASE STUDY: Inside Thomas Holt’s Aged Care Facility of the Future with Reference to their LiveCare360 Product

George Lymbers - Chief Information Officer, Thomas Holt

George Lymbers

Chief Information Officer
Thomas Holt

12:10 pm - 12:40 pm CASE STUDY: How New Technology Impacts Seniors with Dementia, Alzheimer’s Disease and Depression

New technologies such as robotic pets and interactive projectors are having a massive impact in residential aged care, creating companionship and enabling social interaction with residents. In this session, Tim will discuss how:

  • PARO Therapy has enhanced the lives and wellbeing of residents while reducing physical and verbal behaviors and increasing social interaction
  • Other alternatives to PARO therapy which have also had positive resident outcomes
  • Use of interactive projectors which residents are able to engage and connect with various virtual communities
  • Use of Virtual Reality goggles and the benefits to residents
  • How Regis plans to use technology moving forward

12:40 pm - 12:40 pm Networking Lunch

1:40 pm - 2:10 pm CASE STUDY: Exploring Wintringham’s Innovative Business Model and How it Manages to Ensure a Successful Leisure and Recreation Program with Effective Resource Management and Leadership

Daniel Gray - Recreation Manager, Wintringham
Wintringham is renowned for the quality and personalised range of leisure activities they support people to achieve. Their Recreation teams blend elements of recreation and leisure counselling to create an individualised approach to activities that are meaningful. In this session, Daniel will reflect on:

  • How Witingham’s innovative business model raises the bar, shifting perspectives around financial viability, success and quality in running regular leisure and recreation programs
  • Resource management – being creative and opportunistic in sourcing their resources and resource management and how they benefited from forming external partnerships
  • Leadership & culture – staff are empowered to be autonomous and creative and inspired by leadership to “think big”, differentiate the business and provide new experiences for their customers

Daniel Gray

Recreation Manager

2:10 pm - 2:40 pm CASE STUDY: Transforming Dementia Practice through the Centre for Dementia Learning

In this session, Maree will discuss how their Centre for Dementia Learning enables providers to deliver better quality of life, support and care for people living with dementia by providing evidence-based solutions for the contemporary issues challenging aged care providers.

2:40 pm - 3:10 pm CASE STUDY: Enhancing the Digital Experience and Driving Value for Customers Through Integration Platforms and Innovative Digital Solutions

Daniel Pettman - Chief Information Officer, Baptist Care
This case study will look at BaptistCare journey to deliver an integrated digital experience and the associated successes and learnings. Key components of the journey have been:

  • A robust integration platform that enables connectivity between all BaptistCare’s system
  • Establishment of engaging digital customer channels
  • Centralised customer relationship
  • Roadmapping future opportunities in the areas of B2B, B2C, customer analytics, API’s*

Key learnings include:

  • Understanding customer centricity
  • The value of mature and re-usable platforms
  • Impact of digital channels

Daniel Pettman

Chief Information Officer
Baptist Care

3:10 pm - 3:10 pm Networking Afternoon Tea and Conference Closed