23 - 24 July, 2019 | Melbourne, Victoria

Aged Care- Conference Day One: Monday, 20th August 2018

8:20 am - 9:20 am Registration and Networking

9:20 am - 9:30 am Opening Remarks from the Chair

9:30 am - 10:00 am KEYNOTE PRESENTATION: Differentiation is the Key to Success – Being Prepared to Make Sacrifices to Stand Out from the Crowd

Having spent more than 18 months implementing a new business model in response to CDC and NDIS, Care Connect goes back to the basics to refind their customers, their approach and leverage their strengths in an increasingly competitive and deregulated market. In this session, Paul will discuss their journey in developing a new business model that seizes opportunities presented by the dramatic expansion of competition:

  • Going back to the basics – What is our purpose? Do our actions align with our vision? What is our differentiator?
  • Key metrics for evaluating the success and impact of their business model and product such as assessing consumer behaviour in response to the new model
  • How to leverage technology in a highly cost constrained environment and attract a consumer in he current market environment

10:00 am - 10:30 am Solution Provider Session

10:30 am - 11:00 am PANEL DISCUSSION: How the Power of Technology Can Revolutionise the Aged Care Sector

Bridget Howes - Dementia Care Specialist, BlueCross Sapphire Care
Suzanne Nelmes - Clinical Governance Coordinator, BlueCross Sapphire Care
In an era where technology and IoT is revolutionising entire industries, it’s time we placed greater emphasis on the sophistication of IT systems in the aged care sector. This panel will explore innovative ways technology can be applied to improve quality of living for Australia’s aging population and support businesses to deliver contemporary services:

  • Using an online simulated training program to upskill and support carers in residential aged care
  • Smart home sensors as daily aids for older Australians living in aged care and retirement communities
  • IoT and wearable devices – from wrist bands to customisable and purpose-built smart watches – to enable accurate real-time monitoring of senior’s wellbeing around the clock
  • Telehealth – improving quality of life for residents and supporting carers in remote areas
  • Financial implications of investing in the latest end-user technology across your service line


Bridget Howes

Dementia Care Specialist
BlueCross Sapphire Care

Suzanne Nelmes

Clinical Governance Coordinator
BlueCross Sapphire Care

11:00 am - 11:20 am Speed Networking

An effectively structured interactive session designed to help you expand your network through one-on-one focused conversations. Bring your business cards!

11:20 am - 11:50 am Networking Morning Tea

11:50 am - 12:20 pm CASE STUDY: Heading Towards a NewDirection in Aged Care: A People First Approach

Natasha Chadwick - Founder and Chief Executive Officer, NewDirection Care
Natasha Chadwick is founder of NewDirection Care, an Australian and world first microtown™ inclusive community for the elderly and those living with younger onset dementia and complex care needs. Based on an alternative to traditional institutional settings with their impersonal large spaces and care which is geared toward task and schedule, incredible results have already been achieved at NewDirection Care Bellmere with residents feeling more content, eating better, sleeping well, relying on less medication and enjoying greater engagement with their community.

In this keynote presentation, Natasha will take you on a journey that will demonstrate how a focus on the “Why and the people” will enable innovation in residential aged care that still delivers a viable business model with amazing results for all stakeholders.

Natasha Chadwick

Founder and Chief Executive Officer
NewDirection Care

12:20 pm - 12:50 pm Solution Provider Session

12:50 pm - 1:50 pm Networking Lunch

1:50 pm - 2:20 pm CASE STUDY: Mecwacare’s Journey and Combating the Challenges Presented by Significant Shifts in the Marketplace

Michele Lewis - Chief Executive, mecwacare
Mecwacare has had to fundamentally transform their organisational structure, products and vision from being Government to Consumer oriented in response to home care reform. Their journey, while successful, was not without its challenges as external factors can be uncontrollable and unpredictable. In this session, Michele will discuss:

  • Their digital transformation journey and rapid extension from 5 to 11 centres in the last couple of years with insight into further expansion plans
  • How they are handling the pace of change and the importance of learning from your mistakes in order to keep growing your business
  • How her continuity of leadership within mecwacare from Day 1 has impacted overall organisational success and culture development
  • Ongoing audits they have put in place for consistent quality of services and assessment of progress

Michele Lewis

Chief Executive

2:20 pm - 2:50 pm CASE STUDY: Improving Workforce Productivity and Engagement between Management and Staff

Ernest Medina - Managing Director, Sapphire Care
In this session, Ernest will discuss how the “Emprevo” workforce solution has successfully increased workforce engagement and improved operational efficiencies and productivity in aged care. Key outcomes include:

  • Insight into improved communication between management and staff to fill shifts quickly and allow staff to get more work when and at the time they want to work
  • Overcoming challenges in implementation through the development of a simple, mobile first application
  • The reduction in management time with on average 8 hours being saved for a manager at site level and a 50% reduction in use of external agency staff
  • Fostering greater worker engagement and retention

Ernest Medina

Managing Director
Sapphire Care

2:50 pm - 3:20 pm CASE STUDY: Couples Coming into Aged Care – The New World

In this session, John will discuss key design considerations and furnishing for SummitCare’s unique Baulkham Hills centre 186 flexible living spaces that foster an environment for couple-living and take you from the hospital to the hotel:

  • Couples coming into aged care at the same time – its impact on health outcomes and experiences
  • Innovation in procurement and nurturing relationships to help ease the process
  • The requirement of having a flexible footprint in this dynamic and changing environment and being willing to adopt new business models

3:20 pm - 3:50 pm Networking Afternoon Tea

3:50 pm - 4:20 pm CASE STUDY: Creating a Self-Service Portal to Integrate the Workspace, Aid Clinical Decision Making Processes and Bridge Communication Gaps across the Organisation

In response to future growth aspirations of the organisation, Sapphire Care developed a selfservice portal called MyHub – a scalable, intuitive and robust workflow solution that supports clinical decision making through greater communication and interaction between stakeholders. In this session, Barry will discuss how MyHub is:

  • Impacting the workforce and workflow – how MyHub improves accessibility and efficiency in obtaining and viewing data within 3 clicks for a holistic view as opposed to 13 clicks per resident
  • Pooling multiple data sets and presenting this in a graphical format in one view to streamline workflows, allow clinicians to look for trends, customise the data and plan their schedule for the day
  • Lessons learnt during the development and overcoming difficulties around end user engagement when new features or enhancements were released

4:20 pm - 4:50 pm CASE STUDY: A Virtual World and a Colony of Therapeutic Seals: The Benefits of Technology when Connecting with Residents Living in Aged Care

Bridget Howes - Dementia Care Specialist, BlueCross Sapphire Care
Suzanne Nelmes - Clinical Governance Coordinator, BlueCross Sapphire Care
This presentation discusses how technologies including virtual reality, PARO the robotic therapeutic seal and IPods for personalised music have been successfully introduced in residential aged care. The benefits to residents include improvement to mood and wellbeing, reductions in anxiety, successful interventions for residents experiencing changed behaviours and opportunities for recreation and leisure.

Bridget Howes

Dementia Care Specialist
BlueCross Sapphire Care

Suzanne Nelmes

Clinical Governance Coordinator
BlueCross Sapphire Care

4:50 pm - 4:50 pm Networking Drinks